Shipping policy

STERLING CLOTH generally uses UPS for all UK and International delivery unless requested by the customer to use an alternative courier before dispatch, we may use other courier service depending on weight/dimension and costing of parcel at the time of order / dispatch.

There is up to 2 working days handling time and may prolong in exceptional circumstances which the customer will be notified. Orders placed on Friday will not be process until the following working Monday and bank holiday are not classified as a working day.

All customer will be provided with a unique tracking number once the order has been prepared and dispatched so you can tracking the journey of the parcel via www.ups.com by entering the tracking number once it has been dispatched or www.royalmail.com if shipped via Royal Mail.

STERLING CLOTH never promises or takes responsibility for any delivery times or good(s) to be delivered as expected. If they become damaged in transit please contact us immediately. We rely on UPS and Royal Mail to deliver the good(s) without delay or damages.

Please note if the destination is outside the UK, the customer is fully responsible for all customs, import and local sales tax and duties that are in place according to the destined country. Payment maybe required releasing the good(s) from the customs and excise. We recommend that this is taken into account before placing the final order and different countries have various rules and regulations.